Shipping Policy

This Shipping Policy explains how D + E Einrichtung GmbH processes, ships, tracks, and supports orders placed through our website. We work to provide clear delivery information for customers purchasing pet products, accessories, toys, clothing, leashes, and related everyday pet supplies.

By placing an order on our website, you agree to the shipping terms described below. Shipping fees, estimated delivery times, and available shipping destinations may vary depending on the delivery address, carrier availability, product type, and checkout information.

Order Processing Time

All orders are normally processed within 1–2 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding weekends, public holidays, carrier holidays, and unexpected service interruptions.

During high-volume periods, promotional events, seasonal peaks, or inventory checks, processing may take slightly longer. If additional verification or order information is required, processing may begin after the required information is confirmed.

Shipping Areas, Fees, and Estimated Delivery Times

We currently ship to Germany, France, Europe, and selected other international regions. Shipping fees and estimated delivery times are shown below for general reference. Final shipping costs will be displayed at checkout before payment is submitted.

The delivery times listed above are estimates and do not include the 1–2 business day order processing period. Actual delivery may be affected by customs checks, carrier delays, local holidays, weather conditions, incorrect addresses, or regional service limitations.

Shipping Carriers

Orders may be shipped through major postal services, courier partners, or regional logistics providers depending on the destination and product availability. The specific carrier may vary by order and will be selected based on delivery reliability and service coverage.

Once an order leaves the warehouse or fulfillment location, the carrier becomes responsible for transportation updates and final delivery. We will assist customers with tracking and support whenever possible.

Order Tracking

After your order has been shipped, a tracking number or tracking link will usually be sent to the email address provided at checkout. Tracking updates may take 24–72 hours to appear after the package is first scanned by the carrier.

Customers can also use the order tracking page on our website, if available, to check delivery progress. If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment number, unit number, postal code, phone number, and any delivery instructions needed by the carrier.

We are not responsible for delivery failure, return, delay, or loss caused by incorrect, incomplete, or outdated shipping information. If you notice an address error after placing an order, please contact us at [email protected] as soon as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country or region. These charges are not always included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, taxes, or import fees charged by local authorities. We cannot control customs decisions, customs processing times, or additional charges required by the destination country.

Package Delays

Package delays may occur due to customs inspections, severe weather, holidays, carrier backlogs, incorrect delivery details, security checks, or other events outside our direct control. Estimated delivery times are provided for reference and are not guaranteed delivery dates.

If your package appears delayed, please first review the tracking information. If there has been no update for several business days, you may contact us at [email protected], and we will help review the shipment status with the available carrier information.

Lost Packages

If tracking shows that a package has not moved for an unusually long period or appears lost in transit, please contact us with your order number and tracking details. We may need time to check with the carrier or logistics partner before confirming the next step.

If a package is confirmed lost by the carrier, we may offer a replacement, reshipment, store credit, or refund depending on the order status, product availability, and the result of the carrier investigation.

Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, please check your mailbox, front door, reception area, parcel locker, building office, neighbors, or household members first.

If the package still cannot be located, please contact the carrier and notify us at [email protected]. We will review the case and provide assistance where possible, but we cannot guarantee replacement or refund for packages correctly marked as delivered by the carrier.

Damaged Packages

If your package arrives damaged or the product is affected during shipping, please contact us within a reasonable time after delivery. Include your order number, a clear description of the issue, and photos of the packaging and damaged product.

After reviewing the information, we may offer a replacement, partial refund, full refund, or another suitable solution according to the condition of the item and our return and refund policy.

Split Shipments

Some orders may be shipped in more than one package if items are stored in different fulfillment locations or become available at different times. In this case, customers may receive separate tracking numbers and packages may arrive on different dates.

Restricted or Undeliverable Areas

Some remote areas, military addresses, islands, or restricted delivery zones may require additional delivery time or may not be eligible for certain shipping services. If we are unable to ship to your address, we will contact you with available options.

Contact Us

If you have questions about shipping, tracking, customs, delivery delays, lost packages, or damaged orders, please contact us at [email protected]. Please include your order number so our support team can help you more efficiently.