Privacy Policy

This Privacy Policy explains how D + E Einrichtung GmbH collects, uses, stores, shares, and protects personal information when customers visit our website, browse pet products, place an order, create an account, contact customer support, subscribe to updates, or interact with our online services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please stop using our website and services.

Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, account information, and messages sent through customer service or contact forms.

When you place an order, we collect the information needed to process your purchase, arrange delivery, provide order updates, handle returns or refunds, and respond to questions about your pet product order.

We may also collect certain technical information automatically, such as your IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location, and website activity. This helps us improve website performance, security, product presentation, and the overall shopping experience.

How We Use Your Information

We use personal information to process transactions, confirm orders, deliver pet products, provide tracking information, manage customer accounts, respond to inquiries, prevent fraud, maintain website security, and improve our products and services.

We may use your email address to send order confirmations, shipping updates, customer service replies, refund or return updates, policy notices, and, only when permitted, marketing messages about new products, promotions, or store updates.

We do not sell personal information to third parties. Any information shared with service providers is used only for necessary business purposes, such as payment processing, shipping, website hosting, analytics, fraud prevention, email delivery, or customer support.

Payment and Order Security

Payment information is handled through secure third-party payment providers. We do not store full credit card numbers on our own website servers. Payment providers process transactions according to their own security, privacy, and compliance standards.

We use reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, online system, or transmission method can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep shopping carts working, remember preferences, support account login, measure website traffic, improve product pages, support advertising performance, and maintain website security.

You can adjust your browser settings to refuse or remove cookies. Some website features, including cart functions, checkout, account login, product recommendations, and saved preferences, may not work properly if cookies are disabled.

Sharing With Service Providers

We may share limited personal information with trusted service providers that help us operate our business, including payment processors, shipping carriers, fulfillment partners, email service providers, website platforms, analytics tools, fraud prevention services, and customer support tools.

These service providers are only allowed to use customer information for the services they provide to us. They are not authorized to use your personal information for unrelated purposes.

Customer Rights and Choices

Depending on your location, you may have the right to request access to your personal information, ask for corrections, request deletion, opt out of certain marketing communications, or limit certain types of data use.

Customers in certain U.S. states may have additional privacy rights under applicable state privacy laws. We will respond to valid privacy requests according to the requirements and timelines of applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing emails or by contacting us directly. Even if you unsubscribe, we may still send necessary service messages related to orders, accounts, shipping, returns, refunds, or security.

GDPR and EEA Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation. These rights may include the right to access your personal information, request correction, request deletion, restrict processing, object to certain processing, request data portability, and withdraw consent where processing is based on consent.

We process personal information only when we have a valid legal basis to do so. This may include processing that is necessary to complete an order, provide customer support, comply with legal obligations, protect our legitimate business interests, prevent fraud, improve our website, or send marketing communications when permitted by law.

If you believe your personal information has been handled in a way that does not comply with applicable privacy laws, you may contact us at [email protected]. EEA, UK, and Swiss users may also have the right to contact their local data protection authority.

Children and Minors Protection

Our website is intended for general audiences and is not directed to children or minors. We do not knowingly collect, use, sell, or share personal information from children under 13 years old. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible.

If you are under 18, you should use our website only with the involvement and consent of a parent or legal guardian. Parents or guardians who believe that a minor has provided personal information to us may contact us at [email protected] to request review, correction, or deletion of that information.

We do not knowingly target children with personalized advertising, and our pet products, checkout services, newsletter signups, and customer accounts are intended to be used by adults or by minors only with appropriate parental or guardian permission.

Data Retention

We retain personal information only for as long as reasonably necessary to complete orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

International Access

Our website may be accessed from locations outside Germany. By using our website or placing an order, you understand that your information may be processed or stored in Germany, the European Union, or other locations where our service providers operate.

Links to Other Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage customers to review the privacy policies of any third-party services they visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices. The updated version will be posted on this page, and continued use of our website means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us at [email protected]. You may also reach us through our website contact page or by using the business contact information listed on our website.