Payment Policy
This Payment Policy explains how payments are accepted, processed, verified, and protected when customers place orders on our website. By purchasing pet products from D + E Einrichtung GmbH, you agree to the payment terms described below.
Accepted Payment Methods
We accept major payment methods commonly used in Germany and Europe, including Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay. Available payment options may vary depending on your device, browser, location, and the payment services shown at checkout.
Currency and Pricing
All prices displayed on our website are listed and charged in euros unless otherwise clearly stated at checkout. The final order amount, including product price, shipping fee, and any applicable charges, will be shown before payment is submitted.
Payment Authorization
When you place an order, your selected payment method may be authorized immediately. An order is not considered accepted until payment has been successfully approved and the order confirmation has been issued.
Secure Payment Processing
Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our own website servers. Payment information is handled according to the security standards and privacy practices of the selected payment processor.
Order Verification
To help protect customers and prevent unauthorized transactions, some orders may be subject to payment review or verification. We may contact you if additional information is needed to confirm billing details, shipping information, or order accuracy.
Failed or Declined Payments
If a payment is declined, rejected, or cannot be completed, the order may not be processed. Customers should check that the billing address, card details, available balance, and payment provider information are correct before trying again.
Refunds and Payment Returns
Approved refunds will normally be issued back to the original payment method used for the order. Refund processing times may vary depending on the payment provider, card issuer, bank, or digital wallet service.
Fraud Prevention and Chargebacks
We reserve the right to cancel, hold, or refuse any order that appears suspicious, incomplete, high risk, or inconsistent with normal purchasing activity. If you believe a charge was made in error, please contact us at [email protected] before filing a dispute so we can review the issue and help resolve it.
Contact Us
If you have questions about payment methods, billing, failed transactions, refunds, or order charges, please contact us at [email protected]. Please include your order number and the email address used at checkout so our support team can assist you more efficiently.