Frequently Asked Questions

We sell everyday pet products, including cat toys, dog leashes, pet clothing, bowls and feeders, nail clippers, pet carriers, backpacks, and practical pet accessories for daily use.

You can browse our product categories, choose the items you want, add them to your cart, and complete checkout through the payment methods available on our website.

We accept major payment methods commonly used in Germany and Europe, including Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, and Google Pay. More details are available in our Payment Policy.

All prices are listed and charged in euros unless another option is clearly shown at checkout. The final amount, including product price and shipping fee, will be displayed before payment is submitted.

Orders are normally processed within 1–2 business days after payment is confirmed. Processing does not include weekends, public holidays, carrier holidays, or unexpected service interruptions.

We ship to Germany, France, Europe, and selected other regions. Shipping fees and estimated delivery times may vary by destination. Please review our Shipping Policy for more details.

Shipping fees vary by region. Germany shipping is usually €6.99, France shipping is usually €9.99, Europe shipping is usually €12.99, and other regions are usually €19.99. Final shipping costs are shown at checkout.

After your order ships, tracking information may be sent to your email. You can also use our Order Tracking page with your order number and billing email.

Tracking updates may take 24–72 hours to appear after the carrier first scans the package. Delays may also happen because of holidays, weather, customs checks, or carrier backlogs.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These fees are generally the customer’s responsibility unless clearly stated otherwise at checkout.

You may request cancellation before the order has been processed or shipped. Once an order has been packed, shipped, or handed to the carrier, cancellation may no longer be possible.

Eligible items may be returned within 30 days after delivery. Returned pet products must be unused, clean, in original condition, and include original packaging and accessories when applicable. Please review our Refund & Returns Policy.

We may offer exchanges for eligible products if you need a different size, color, style, or replacement item. Exchange availability depends on product stock, item condition, and the timing of your request.

Approved refunds are normally issued to the original payment method within 7 business days after the return is received, inspected, and approved. Your bank or payment provider may need extra time to post the refund.

Please contact us at [email protected] with your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and visible damage. We will review the case and provide a suitable solution.

Check products regularly before use. Wash or wipe items according to the product description, keep leashes and accessories dry, inspect toys for damage, and store products in a clean, cool, dry place. Visit our Care Instructions page for more guidance.