Terms of Service
These Terms of Service explain the rules and conditions that apply when you visit our website, browse products, place an order, create an account, contact customer support, or use any services provided by D + E Einrichtung GmbH.
By accessing or using our website, you agree to follow these Terms of Service. If you do not agree with these terms, please discontinue use of our website and services.
Website Use
Our website is intended for customers who wish to browse and purchase pet products, including pet accessories, toys, clothing, leashes, and related everyday pet supplies. You agree to use our website only for lawful purposes and in a way that does not interfere with website security, operation, or other customers’ experience.
You may not misuse our website, attempt unauthorized access, upload harmful code, copy content for commercial use without permission, or use our website in connection with fraudulent, misleading, abusive, or unlawful activity.
Product Information
We make reasonable efforts to display product descriptions, prices, images, colors, sizes, materials, and availability as accurately as possible. However, minor differences may occur due to screen settings, photography, production updates, packaging changes, or supplier information.
Product information is provided for general shopping guidance. Customers are responsible for reviewing product details, size information, pet suitability, care instructions, and order information before completing a purchase.
Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products according to these Terms of Service. An order is not accepted until payment has been successfully approved and an order confirmation has been issued.
We reserve the right to refuse, cancel, or limit any order if the order appears incorrect, suspicious, high risk, unavailable, affected by pricing errors, or inconsistent with our policies.
Pricing and Payment
All prices on our website are listed in euros unless otherwise clearly stated at checkout. The final amount, including product price, shipping fee, and any applicable charges, will be displayed before payment is submitted.
Payments are processed through secure third-party payment providers. For more details about accepted payment methods, payment authorization, failed payments, refunds, and fraud prevention, please review our Payment Policy.
Shipping and Delivery
Orders are normally processed within 1–2 business days after payment is confirmed. Shipping fees, estimated delivery times, tracking updates, customs duties, package delays, and delivery support are described in our Shipping Policy.
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs inspections, weather, holidays, incorrect addresses, regional restrictions, or events outside our reasonable control.
Returns, Exchanges, and Cancellations
Eligible products may be returned within 30 days after delivery if they meet our return conditions. Returned pet products must generally be unused, clean, in original condition, and returned with original packaging and accessories when applicable.
Order cancellations, exchanges, damaged items, defective products, refund timing, and non-returnable items are explained in our Refund & Returns Policy. Customers should contact us before sending any item back.
Customer Accounts
If you create an account on our website, you are responsible for keeping your login information secure and for all activity that occurs under your account. Please contact us immediately if you believe your account has been accessed without permission.
We may suspend or restrict account access if we detect suspicious activity, policy violations, fraudulent orders, payment disputes, or misuse of our website.
Privacy and Personal Information
We collect and use personal information to process orders, provide customer support, arrange shipping, manage accounts, prevent fraud, and improve our services. Our data practices are explained in our Privacy Policy.
By using our website, you understand that your information may be processed by us and by trusted service providers, such as payment processors, shipping carriers, website platforms, analytics tools, and customer support services.
Order Tracking
After an order has shipped, tracking information may be provided by email or through our website tracking page. Customers may visit our Order Tracking page to check shipment progress when tracking details are available.
Tracking updates may take time to appear after the package is scanned by the carrier. If tracking does not update immediately, please allow additional time for the carrier system to refresh.
Promotions and Discounts
Promotions, discounts, coupon codes, and special offers may be subject to separate terms, expiration dates, product restrictions, order limits, or availability. We reserve the right to modify or cancel promotions at any time.
Discount codes must be entered correctly at checkout before payment is submitted. We may not be able to apply discounts after an order has already been placed.
Intellectual Property
All website content, including text, images, product photos, graphics, logos, page layouts, designs, and other materials, is owned by or licensed to D + E Einrichtung GmbH and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without prior written permission from us.
Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping carriers, analytics platforms, marketing tools, and external websites. These third parties may have their own terms, privacy policies, and service rules.
We are not responsible for the content, security, availability, or practices of third-party websites or services. Customers should review third-party policies before using those services.
Limitation of Liability
To the fullest extent permitted by law, D + E Einrichtung GmbH will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, delivery delays, website interruptions, or inability to access our website.
Our total liability for any claim related to an order will not exceed the amount paid for the product involved in that specific order, unless applicable law requires otherwise.
Product Use and Pet Safety
Customers are responsible for choosing products that are suitable for their pets’ size, age, behavior, and needs. Pet products should be used under appropriate supervision, especially toys, clothing, collars, leashes, accessories, and items that may be chewed or pulled.
We are not responsible for misuse, improper fitting, lack of supervision, normal wear and tear, or damage caused by pets after delivery.
Force Majeure
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, severe weather, labor disruptions, carrier delays, customs delays, supply shortages, system outages, government actions, or other unexpected events.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website operations, products, policies, or legal requirements. The updated version will be posted on this page.
Continued use of our website after updates are posted means you accept the revised Terms of Service.
Governing Law and Jurisdiction
These Terms are governed by the laws applicable at the location of our registered address, Hauptstr. 49, 82467 Garmisch-Partenkirchen, Germany, without regard to conflict of law principles. By using our website or placing an order, you agree that any dispute, claim, or legal matter related to these Terms, our website, or your purchase will be handled under the applicable laws of that location.
Nothing in these Terms limits any mandatory consumer protection rights that may apply to you under the laws of your country or region of residence.
Contact Us
If you have questions about these Terms of Service, your order, payment, shipping, returns, exchanges, cancellations, or account use, please contact us at [email protected] or visit our Contact Us page.